Frequently asked questions - Special colour
Can I cancel a order in special colour?
When purchasing goods online, a private consumer normally has a 14-day right of withdrawal. This general rule does not apply to custom-made products ordered from GRÖNFELD, as these products are manufactured specifically according to the buyer’s individual wishes and requirements.
Orders with custom colours cannot be cancelled or changed 48 hours after the time of ordering, regardless of the type of change requested. Any request for changes within the above-mentioned time limit must always be submitted by email to: customerservice@gronfeld.com
and must subsequently be confirmed by GRÖNFELD by email in order to be valid.
Is there any additional fee for special colour?
Yes. A one-time fee Will be added to the entire order pr. special colour.
DK:On-time fee on orders special colour: 2.500 DKK incl. VAT
EU:On-time fee on orders special colour: 355 EUR incl. VAT
Which colours are available?
You can find an overview of RAL Classic colours here. RAL Classic
When will I get my order?
We will work quickly to ship your order as soon as possible. For special colour the expected delivery time is 3-4 weeks from ordering.