Refund policy

Right of withdrawal and right of return. You have a full 30-day right of return on goods bought in our webshop. This is more than the statutory 14-day right of withdrawal, and we give you the 30 days as our own promise. The period runs from the day you receive the order. If the order consists of several items that are delivered separately or in several instalments, the period runs from the day you take physical possession of the last item or the last consignment.

You must notify us at kundeservice@gronfeld.com no later than 30 days after you have received the goods, and state clearly that you wish to use your right of withdrawal or right of return. You cannot withdraw simply by refusing to accept the goods. You must send the goods back no later than 14 days after giving notice to: GRÖNFELD (RAHK Denmark ApS), Vidkærvej 34, 8660 Skanderborg. You pay the return costs yourself. We do not accept parcels sent cash on delivery.

Returns. Send the goods back without undue delay. You are responsible for packing the goods properly, and you must enclose a copy of the order confirmation. You bear the risk for the goods from delivery until we have received them back.

Condition of the goods. You are only liable for any reduction in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You may try the goods as you would in a physical shop. If the goods have been tried beyond that, they are considered used, and you will only receive part of the purchase amount back, or none of it, depending on the value of the goods when we receive them.

Refund. If you withdraw from the purchase, you will get back the amount you have paid, minus any reduction in value. All payments, including delivery costs (except additional costs arising from choosing a type of delivery other than the cheapest standard delivery), are refunded without undue delay and no later than 14 days from the date we received your notice of withdrawal. The refund is made using the same means of payment you used for the purchase. We may withhold the refund until we have received the goods back, unless you have documented that you have sent them.

Goods excluded from the right of withdrawal. Goods ordered in a custom size or in a custom colour. Goods made to your specifications or clearly personalised. Sealed goods that cannot be returned for health or hygiene reasons if the seal has been broken. Goods that, after delivery, have become inseparably mixed with other goods. Goods that deteriorate or become obsolete quickly.

Statutory warranty/complaints right. You have a 2-year statutory warranty/complaints right under the Danish Sale of Goods Act for defects in material or workmanship. Depending on the situation, you can have the goods repaired or replaced, get your money back, or receive a reduction in price. The warranty does not cover defects or damage caused by incorrect handling. You must make your complaint within a reasonable time after you discover the defect. We cover return costs to a reasonable extent.

Reimbursement. If we need to transfer an amount to you, you must send your registration number and account number to kundeservice@gronfeld.com.