Terms and conditions at GRÖNFELD (Rahk Denmark Aps)
General information
GRÖNFELD (Rahk Denmark Aps)
Vidkærvej 34
8660 Skanderborg
CVR no.: 38273981
Phone: 60890592
Email: kundeservice@gronfeld.com
Prices
At GRÖNFELD (Rahk Denmark Aps), all prices are in Danish kroner and stated incl. VAT and duties. We reserve the right to change prices from day to day without prior consent. Items may be sold out.
Payment
GRÖNFELD (Rahk Denmark Aps) accepts payment by VISA, Mastercard, PayPal, GooglePay, ApplePay and bank transfer. Payment will only be charged to your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. We reserve the right to correct pricing errors, and to sold-out/discontinued items.
Delivery
GRÖNFELD (Rahk Denmark Aps) aims to dispatch orders placed before 12 noon on the same day; orders placed after that are sent the next working day.
We ship to all of Denmark. Shipping prices from DKK 89. Items will be delivered to the delivery address given when ordering.
Your items are sent with GLS.
NB: If there is no space at the pick-up point, the parcel will be moved to the nearest pick-up point, and you will be notified of this. If any problems arise, please contact customer service.
Items are delivered on all working days of the week. We strive to deliver within 3-5 working days after the order is placed. If the delivery time is extended, this will appear in your order confirmation or you will be informed of it.
Special delivery terms apply to certain items. The terms will be stated specifically before you buy these items.
Statutory warranty/complaints right
A 2-year statutory warranty/complaints right is given in accordance with the Danish Sale of Goods Act. Our statutory warranty/complaints right applies to defects in materials and/or workmanship. Depending on the specific situation, you may have the item repaired or replaced, receive a refund, or receive a reduction in the price. The complaints right does not cover defects or damage caused by incorrect handling of the product/service. You must complain within a "reasonable time" after you have discovered the defect/fault. GRÖNFELD (Rahk Denmark Aps) will cover return costs to a reasonable extent.
For returns, complaints and use of the right of withdrawal, send to:
GRÖNFELD (Rahk Denmark Aps)
Vidkærvej 34
8660 Skanderborg
We do not accept shipments sent cash on delivery.
Refunds
If a refund is due, please enclose your bank details in the form of registration no. and account no., so that the agreed amount can be transferred. This information can safely be provided by email or other electronic means, as it is not sensitive information and will only be used for us to carry out the refund.
Right of withdrawal
We give a 14-day full right of return on items bought in our webshop.
The period is counted from the day;
- You receive the order.
- You take physical possession of the last item, where the agreement covers several different items ordered in one order but delivered separately or in several instalments.
- You take physical possession of the last consignment or last part, where the agreement covers delivery of goods consisting of several consignments/parts.
- You take physical possession of the first item, where the agreement covers regular delivery of goods over a specific period.
You must bear the return costs yourself.
Withdrawal must be notified to us no later than 14 days after the purchase, and from the withdrawal you must return the shipment no later than 14 days after. The notice must be given by email to kundeservice@gronfeld.com. In the notice you must clearly state that you wish to use your right of withdrawal. If you wish to send the item back to us, you must fill in the enclosed Return Slip and send the item to:
GRÖNFELD (Rahk Denmark Aps)
Vidkærvej 34
8660 Skanderborg
You cannot withdraw simply by refusing to accept the item without at the same time giving clear notice of this.
Items excluded from the right of withdrawal
The following types of items are not covered by the right of withdrawal:
- Items ordered in a custom size or in a custom colour.
- Items made to the consumer's specifications or that have a clearly personal character.
- Sealed items that, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
- Items that, due to their nature, become inseparably mixed with other items upon delivery.
- Items where the seal has been broken.
- Non-financial services that have been performed, if performance of the service has begun with the consumer's prior express consent and acknowledgement that the right of withdrawal lapses once the service has been fully performed.
- Supply of digital content not delivered on a physical medium, if performance has begun with the consumer's prior express consent and acknowledgement that the consumer thereby loses the right of withdrawal.
- Newspapers, periodicals or magazines, except subscription agreements for such publications.
- Agreements concluded at public auction.
- Items that deteriorate or become obsolete quickly.
Returns
You must send your order back without undue delay and no later than 14 days after you have used your right of withdrawal. You must bear the direct costs of returning the item. When returning, you are responsible for making sure the item is properly packed. You must enclose a copy of the order confirmation. Processing will be faster if you also fill in and enclose our Withdrawal Form.
You bear the risk for the item from the time of delivery until we have received it back.
We do not accept parcels sent cash on delivery.
Condition of the item on return
You are only liable for any reduction in the item's value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the item. In other words, you can try the item as you would in a physical shop.
If the item has been tried beyond what is described above, it is considered used. This means that if you withdraw from the purchase, you will only receive part or none of the purchase amount back, depending on the item's commercial value at the time of receipt of the return. To receive the full purchase amount back, you must therefore test the item without actually taking it into use.
Refund of payment
If you withdraw from your purchase, you will of course get back the amount you have paid to us.
In the event of a reduction in value for which you are liable, this will be deducted from the purchase amount.
When the right of withdrawal is used, all payments received from you will be refunded, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery that we offer), without undue delay and no later than 14 days from the date on which we received notice of your decision to use the right of withdrawal. The refund will be made using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the item back, unless you have by then provided documentation that you have returned it.
Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you have bought
We process your personal data for the purpose of being able to deliver the item to you and to be able to handle enquiries about your purchase. Processing takes place in accordance with the rules in our personal data policy for GRÖNFELD (Rahk Denmark Aps). There you can read more about how your information is processed, when it is deleted, and what rights you have as a data subject.
Complaint options – overview and links:
If you have a complaint about a product bought in our webshop, a complaint can be sent to:
Konkurrence- og Forbrugerstyrelsens Center for Klageløsning (the Danish Competition and Consumer Authority's Complaints Resolution Centre)
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can submit your complaint via the European Commission's online complaints platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint there, you must state our email address: kundeservice@gronfeld.com